Privacy policy and complaints

Privacy RETURNS 

Company Sigma International doo will take into account the complaints delivered products are issued only if within 24 hour after the delivery. The complaint will be accepted if Sigma International doo delivered products that were not agreed on by order, don‘t work correctly according to product specifications. Sigma International doo is obliged to rectify any omissions listed in the shortest possible time. Due to the potential abuse of the cancellation order is not possible.

Take a note: Damages made during transportation are not included in this policy. However, transport company should be insured for transport damages. 
On delivery, customer is obligated to check all ordered products on transportation damages. That should be done on the moment of delivery. If there are some damages, customer should notify Sigma International as fast as possible or within 4 hours after delivery. If installation of our products is not done correctly according to installation manual Sigma International can’t be hold responsible.

Privacy POLICY 

On behalf of the Online store of sigmainternational.rs, we commit ourselves to protect the privacy of all our customers. We collect only the necessary, basic information about customers / users and data necessary for the business users and information in accordance with good business practices in order to provide quality services. All data about users / buyers are strictly confidential and are available only to employees who need such information to perform their duties. All employees (and business partners) are responsible for complying with the principles of privacy protection. 

PROTECTION OF CONFIDENTIAL INFORMATION ABOUT THE TRANSACTION 

When entering your payment card details, sensitive information is transmitted over public networks in a protected (encrypted) form using SSL protocol and PKI system, as currently the most advanced cryptographic technology. 

data security when shopping, guaranteed payment card processor, Banca ………, so the complete billing process is performed on the site of the bank.  Not for a moment credit card data are not available to our system. 

REFUND 

In case of return of goods and refund the customer who has previously paid for some of the payment cards, in part or in full, regardless of the reason for the return, company Sigma International doo Maestro payment methods, meaning that the bank at the request of the seller do refund on account of the cardholder.